Blizzard very un"support"ive

[Smithnweson]

Sandra,

Hello, my name is "smithnweson".

I have quite a few accounts with World of Warcraft. Most of them inactive until Cataclysm when I planned to multibox again with the new Goblins and Worgens. Alas, these plans have gone out the window because of your direct involvement of not being very supportive. Ironic when I called for support.

The issue at hand is that my friend and I wanted to level up on the same server so he sent me the RAF. I popped to my mailbox, hit the link and set it up. I hadn't thought about the fact that I would not be able to send my character gold to deal with skill/repair costs as I leveled up at the increased 300% rate. I decided the best thing to do is not log into the account at all and to call Blizzard's support to have the situation remedied as I remembered that one my other account XXX@xxxxx.com they deleted wow2 and created wow2b for me. The time it took them to remedy the situation was barely 10minutes.

Now when I spoke with Richardb, I was upfront that this had happened before and I informed him that the reason why I did the online is because I don't drive and I live in the middle of the woods. Going to the store to buy a new copy of WoW was not an option for me as I didnt have the means. As he said to please hold and pretty much told me it was a go, I had my friend log on to be ready to game. To have him come back after that small amount of time and to hear that you were the reason this was not going to happen, baffled and still baffles me. Check the amount of accounts that I have. How many that are upgraded to full. Go and look at the amounts of accounts that I have recruited over the years that brought players to your game.

Well since this situation has gone sideways, I plan to contact as far up as I can go. I will have this handled one way or another. I will be keeping my cancelled accounts closed and I will be closing my main accounts and getting a refund for the main one that I just opened. I will be posting about it on the forums and I will be contacting players in the community about this whole situation. I know at least 5 people who will cancel their accounts to stand with me and yes they are also multiboxers which means they have more than 1 account each. 10minutes of your time to make something happen will cost and I will make sure people will know it.


I play Wow because I choose to, remember its the player community that keeps this running.

I may be one, but i am many and you will find this out.


--smithnweson



===============

I posted this because I feel that when blizzard does good they should get credit and when people within the company become asshats they should be viewed in that light too.

I figured something that would take 10mins max to fix would be worth their time. Alas I guess not.

[Smithnweson]

Hello Robert,

I apologize that you feel this way, but the reason that it was denied was due to the reason the 72 hour security process was set in place. Although you will not receive mail for up to three days, this process was put into play to make sure the correct person is using the credit card and that no fraudulent charges were placed on the card. Also since the funds take up to three days to go through, due to the choice of service, we would want to wait that allotted time to make sure they do go through.

Again I'm sorry for your frustrations, and I see an exception was made for you before, but again that was an exception and I have yet to see that exception be done. Hopefully you can see why the policy is the way it is, honestly it is to protect the credit card holder from theft.

**Please note that the process of the online upgrade may take up to 72 hours to complete, at which time all the restrictions are to be removed. An email will be sent to the account's registered email address when this process enters the pending state and when it is finished, letting you know that all remaining restrictions have been removed. During the online upgrade pending period the level cap of the characters is removed so you can continue to level your characters until the process is finished.**

I hope you have a nice day.

Regards,

Sandra S.
Customer Services
Blizzard Entertainment
Blizzard Support
Thursday - Monday

Basic policy droning.... when I have done everything to prove I am who i say I am. Answered security questions, told them to compare all my accounts and what CC is used. I told them to ask me about my authenticator key and even to call me on the phone numbers listed on both accounts. I have nothing to hide. I specified that policies are put in place to protect the 10% that cant protect themselves. Policies shouldn't hurt those who can.

[Smithnweson]

Situation resolved. Sandra apologized and all is well.

[ebony]

when i do online if its a weekday it takes less then a few hours you could buy gamecards online as well i have done this and had no probs they email a scaned copy of the CDKEY ok they might beable to take it back oneday but the accont is in my name and blizzard does not use CDKEYS anymore to get your accont back unless you forgot the email and they will help but will not reset passwords or give acconts with just a CDKEY,

I feel you took this a bit far for a few days i do understand you can not get to the shop but still its olny a few days. The security process was a reson to stop paymet and gold sellers useing hacked cards to make acconts to move loads of gold round the game so its not blizzard doing its the "gold serllers" and "hackers"

[Kalyse]

I dont understand your first post.
What was the problem? I read it twice and can't see what the problem is?

[Smithnweson]

Problem was that they would not removed the 72hr trial ban. But that actually ended up not being the issue. The issue was that the rep told Sandra, his supervisor, that I wanted new CD keys. So it ended up being a huge misunderstanding. Everything was dealt with and my Shaman and my friend's warrior are lvl 25.

[Paws]

When I created my last 5 accounts by the 3rd or 4th one it started telling me my CC info was incorrect even though it wasn't. I think this is to block out 'fraudulent' activity as Sandra has mentioned but imo this should kick in after 5 as they're aware they have a large multiboxing community. To get around it, I logged onto an existing account and went to the online blizzard store and bought online-only version of the game and gifted it to the new accts.

Many times when doing as such I've been disappointed with the amount of time it's taken for the trial restrictions to be lifted ingame, despite being upgraded to wotlk and 6 months subscription being paid. This irks me.

[adz4u28]

there is a solution for the CC limit which i was very dubious about, but works.

turn off your router for 3 mins or so, so u get a new ip, and bingo it works

courtesy of a nice guy at blizzard tech support!

[Tim]

Yea the CC limit, aka the error 402 or whatever it was, is plain stupid. Even more so is that Blizzard employees are told not to disclose that it even exists.

Basically you can only make 4 accounts on a single IP address per 7 days I believe it is. An easy way around is simply hop on another IP address, such as borrowing a wifi, going to a Starbucks, etc.

Believe me I tore out plenty of hairs trying to do this, grr.

[Paws]

I didnt think of getting my IP to renew lol :s

I did think of just buying the codes from the bliz online store so that doesn't have a limit, then just gift them out to the email addresses you're going to use.