Internet Connection (help)

[burningforce]

to make sure it is not the router, plug the modem directly to your pc. unless you have one of those router/modem combo. Once you hook the modem directly to your pc, unplug the modem AC power for 30 secs then plug it back in. this will allow the modem to resync with charter and your computer.

also if possible, can you list what router and modem you have? just need the name and version of them, this will help us search google and see if that modem/router has any problems and if they have a fix.

[supamario00]

No, what I am saying is my parents bought a megabit connection which is 1/8 speed of a megabyte connection. Now I would be fine with this if I knew that they bought the 5 or 10 megabit connection but I don't. So I have to assume they fell for the whole 1,000 kb scam. I am seriously getting a 1018 kilobit connection which is dirt compared to the US average of 10 megabits per second.

[supamario00]

Originally Posted by burningforce

to make sure it is not the router, plug the modem directly to your pc. unless you have one of those router/modem combo.

I can't though its on the floor below my computer and idk which cord is mine. (got 5 others for the rest of the fambly)

[TheMuffinMan]

Originally Posted by supamario00

I can't though its on the floor below my computer and idk which cord is mine. (got 5 others for the rest of the fambly)

Grab the cord in the back of your PC and follow it to the other end. =)

[supamario00]

Originally Posted by TheMuffinMan

Grab the cord in the back of your PC and follow it to the other end. =)

I can't it goes through a 3 inch thick brick wall down a story then through another one. It comes in in an obscure hole in a closet and then it goes into a rat's nest I can't reach (no lie)

Im on the third floor

[Nghtmr9999]

Strange setup you have there. My router is in the basement. Easy access

[supamario00]

well see my parent's office is on the second floor and me and my two sisters are on the third and my wire was added fairly recently so it doesn't have the same access

[Tim]

Seriously though, sounds like your cable modem router, your wifi type router, or your ISP have problems. Start by calling your ISP and say you are getting huge packetloss and crappy speeds.

[supamario00]

except I'm not gonna complain for no reason because my parents won't tell me what package we are getting so I can't tell Charter to do anything about my connection until I have that figured out.

[TheMuffinMan]

Originally Posted by supamario00

except I'm not gonna complain for no reason because my parents won't tell me what package we are getting so I can't tell Charter to do anything about my connection until I have that figured out.

which you cannot necessarily figure out until you contact them.

Quite the conundrum sir....