Having Justin.tv stream problems? POST HERE!

[Tim]

Hey guys,

If you're having Justin.tv stream problems, as in the stream is choppy, cuts out, pauses, or otherwise isn't going smooth for you, please immediately post this information to help us troubleshoot.

• What your specific symptoms are (eg. video choppy, cuts out for 30sec, etc)
• What connection and ISP do you have, and what speed. Important this is accurate.
• Time and Date of occurance (Ex. 10/10/09 12:53pm CST)
• What country you are from
• Attach the file output from the following process below. Note: Feel free to remove the first 2 records of the traceroute, thereby hiding your IP address.

Do this and attach the file.

START->RUN->CMD
tracert justin.tv > trace.txt

That traceroute should sit there and do nothing, but its actually running for maybe 1-2 minutes or so in a black window, outputting its information to a text file, and when its done, it will create a trace.txt file. Attach that file.

It looks like when it is running...

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\tim>tracert justin.tv > trace.txt

Keep it all in 1 cohesive post, and please do not post anything else in this thread. I will delete any other posts just so this thread has pure JTV feedback. Please do not respond to the feedback others post.

Thanks!

[wibby50]

corrupt audio, low fps.
Quest, 6mbps down
10/12/09 4:30 PM CST
USA (Minnesota)


The Trace.txt file is saved in the folder that appears on every line in cmd. For example, when i typed in the command, it looked like

C:\Users\Zach>tracert justin.tv > trace.txt

So the file's location is "C:\Users\Zach\trace.txt"

[Mo the Hawk]

Symptom: video choppy (hangs for about half a sec every 2 secs)
ISP: Charter
Connection Speeds: 8Mbps download, 1Mbps upload
Time and Date: 8/11/10 10:00pm CST)
Location: Missouri, USA

File upload keeps failing so I'll just post what's in the txt file here:

Tracing route to justin.tv [199.9.249.22]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  <edited out>
  2     7 ms     7 ms     7 ms  <edited out>
  3     7 ms     7 ms     9 ms  96-34-52-28.static.unas.mo.charter.com [96.34.52.28] 
  4    10 ms     9 ms    10 ms  bbr01olvemo-tge-0-1-0-2.olve.mo.charter.com [96.34.2.86] 
  5    28 ms    27 ms    27 ms  96-34-0-122.static.unas.mo.charter.com [96.34.0.122] 
  6    29 ms    28 ms    28 ms  96-34-3-75.static.unas.mo.charter.com [96.34.3.75] 
  7    28 ms    27 ms    27 ms  xe-3-0-7.ar1.dfw1.us.nlayer.net [69.31.63.57] 
  8    43 ms    30 ms    29 ms  ae0-50g.cr1.dfw1.us.nlayer.net [69.31.63.125] 
  9    63 ms    64 ms    62 ms  xe-1-3-0.cr1.lax1.us.nlayer.net [69.22.142.21] 
 10    71 ms    64 ms    63 ms  ae2-50g.ar1.lax1.us.nlayer.net [69.31.127.142] 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Much appreciated and thank you!

[xartin]

While I don't regularly have many issues with poor conncetions to justin.tv I thought tossing in some more advanced traceroute tests from my local gentoo Linux server might assist with some troubleshooting. The results were pretty interesting. I found a traceroute utility that is able to include autonomous system (AS) route assignments for major backbone routers. Surprisingly it seems the AS routes to both justin.tv and live.justin.tv are possibly screwed up somewhere because all tests with both the advanced and default traceroute tools fail to find the next hop at the same router.

I also found this very useful website called a "looking glass" that can so path lookups between major backbone routers which offered some interesting information that supports my assumptions that it's a major routing table issue. Lots of the major routers from that looking glass website fail traceroutes to justin.tv within ten hops. I tried Telus West (AS 852) and it dropped the route after two hops. Justin.tv's cisco admin been playing too much warcraft?

https://supernoc.rogerstelecom.net/ops/

located from http://www.bgp4.as/looking-glasses

results returned from [ Rogers (AS812 Toronto) ]
Query: show ip bgp summary

BGP router identifier 64.71.255.61, local AS number 812
BGP table version is 3891152, main routing table version 3891152
321698 network entries using 32491498 bytes of memory
1285844 path entries using 61720512 bytes of memory
126998 BGP path attribute entries using 7113792 bytes of memory
83 BGP rrinfo entries using 1992 bytes of memory
57265 BGP AS-PATH entries using 1462982 bytes of memory
0 BGP route-map cache entries using 0 bytes of memory
0 BGP filter-list cache entries using 0 bytes of memory
BGP using 102790776 total bytes of memory
BGP activity 355684/33986 prefixes, 3611326/2325482 paths, scan interval 60 secs

Neighbor V AS MsgRcvd MsgSent TblVer InQ OutQ Up/Down State/PfxRcd
64.106.21.179 4 64515 4904 609750 3891113 0 0 16:32:27 0
66.185.86.3 4 812 841492 9837 3891152 1 0 3d09h 321492
66.185.86.4 4 812 831774 9837 3891152 0 0 3d09h 321318
66.185.86.249 4 812 0 0 0 0 0 never Idle (Admin)
66.185.86.250 4 812 0 0 0 0 0 never Idle (Admin)
66.185.94.109 4 812 915396 9837 3891152 0 0 3d09h 321517
66.185.94.110 4 812 849397 9837 3891152 0 0 3d09h 321517
66.186.197.162 4 64597 10164 367799 3891113 0 0 3d09h 0
128.223.51.102 4 6447 4917 371066 3891113 0 0 3d09h 0
128.223.51.103 4 6447 4830 371045 3891113 0 0 3d09h 0
129.82.138.6 4 6447 4623 396013 0 0 0 04:59:21 Active
195.28.164.125 4 23456 0 0 0 0 0 never Active

results returned from [ Rogers (AS812 Toronto) ]
Query: tr 199.9.249.22

Type escape sequence to abort.
Tracing the route to web3.justin.tv (199.9.249.22)

1 64.71.255.62 4 msec 0 msec 0 msec
2 ge-4-3-0.gw02.ym.phub.net.cable.ROGERS.com (66.185.82.237) 0 msec 0 msec 4 msec
3 69.63.251.209 0 msec 0 msec 0 msec
4 69.63.250.125 4 msec 4 msec 0 msec
5 69.63.249.242 16 msec 16 msec 12 msec
6 xe-3-0-4.ar2.iad1.us.nlayer.net (69.31.30.69) [AS 4436] 16 msec 16 msec 12 msec
7 ae0-30g.ar1.iad1.us.nlayer.net (69.31.31.133) [AS 4436] 16 msec 16 msec 16 msec
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
-omtting useless text-
27 * * *
28 * * *
29 *
as46489.xe-3-0-7.ar1.iad1.us.nlayer.net (69.31.10.66) [AS 4436] !A *

ISP: Shaw Cable
Connection Speeds: 14Mbps download, 1Mbps upload
Time and Date: 8/12/10 10:00pm CST)
Location: Winnipeg, MB

Hardly concerned with hiding my public subnet... If anyone can get past my cisco routers into my network I'll buy said individual lunch

gateway ~ # traceroute-nanog
6.3.10 GOLD+emf_prototrace0.2+sl_tostrace0.1: TrACESroute
Usage: traceroute [-adnruvAMOPQU] [-w wait] [-S start_ttl] [-m max_ttl] [-p port#] [-q nqueries] [-g gateway] [-t tos] [-s src_addr] [-g router] [-I proto] host [data size]
-a: Abort after 10 consecutive hops without answer
-d: Socket level debugging (root only)
-g: Use this gateway as an intermediate hop (uses LSRR)
-S: Set start TTL (default 1)
-m: Set maximum TTL (default 30)
-n: Report IP addresses only (not hostnames)
-p: Use an alternate UDP port
-q: Set the number of queries at each TTL (default 3)
-r: Set Dont Route option
-s: Set your source address
-t: Set the IP TOS field (default 0)
-u: Use microsecond timestamps
-v: Verbose
-w: Set timeout for replies (default 5 sec)
-A: Report AS# at each hop (from GRR)
-I: use this IP protocol instead of UDP
-M: Do RFC1191 path MTU discovery
-O: Report owner at each hop (from DNS)
-P: Parallel probing
-Q: Report delay statistics at each hop (min/avg+-stddev/max) (ms)
-T: Terminator (line end terminator)
-U: Go to next hop on any success

gateway ~ # traceroute-nanog -A -Q justin.tv
traceroute to justin.tv (199.9.249.22), 64 hops max, 52 byte packets
1 192.168.0.254 (192.168.0.254) [AS28513] (1.9 ms/3.0 ms(+-1.8 ms)/3.7 ms) 3/3 (100.00%)
2 24.76.160.1 (24.76.160.1) [AS6327] (14.8 ms/16.4 ms(+-9.5 ms)/18.5 ms) 3/3 (100.00%)
3 rc2sc-tge0-8-2-0-2.wp.shawcable.net (64.59.181.130) [AS6327] (15.5 ms/16.5 ms(+-9.5 ms)/17.5 ms) 3/3

(100.00%)
4 rc1as-pos1-0-0.vx.shawcable.net (66.163.77.150) [AS6327] (58.8 ms/64.5 ms(+-37.4 ms)/72.4 ms) 3/3 (100.00%)
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 ^C
gateway ~ # traceroute-nanog justin.tv
traceroute to justin.tv (199.9.249.22), 64 hops max, 52 byte packets
1 192.168.0.254 (192.168.0.254) 2 ms 2 ms 2 ms
2 24.76.160.1 (24.76.160.1) 25 ms 39 ms 115 ms
3 rc2sc-tge0-8-2-0-2.wp.shawcable.net (64.59.181.130) 30 ms 16 ms 16 ms
4 rc1as-pos1-0-0.vx.shawcable.net (66.163.77.150) 60 ms 89 ms 101 ms
5 * * *
6 *^C
gateway ~ # traceroute justin.tv
traceroute to justin.tv (199.9.249.22), 30 hops max, 60 byte packets
1 192.168.0.254 (192.168.0.254) 12.897 ms 15.057 ms 16.169 ms
2 24.76.160.1 (24.76.160.1) 108.386 ms 109.505 ms 110.552 ms
3 rc2sc-tge0-8-2-0-2.wp.shawcable.net (64.59.181.130) 97.247 ms 98.290 ms 99.484 ms
4 rc1as-pos1-0-0.vx.shawcable.net (66.163.77.150) 140.976 ms 142.095 ms 143.291 ms
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
gateway ~ # traceroute-nanog -A -Q live.justin.tv
traceroute to live.justin.tv (199.9.251.5), 64 hops max, 52 byte packets
1 192.168.0.254 (192.168.0.254) [AS28513] (1.9 ms/2.6 ms(+-1.6 ms)/3.8 ms) 3/3 (100.00%)
2 24.76.160.1 (24.76.160.1) [AS6327] (31.5 ms/39.4 ms(+-23.0 ms)/44.6 ms) 3/3 (100.00%)
3 rc2sc-tge0-8-2-0-2.wp.shawcable.net (64.59.181.130) [AS6327] (14.9 ms/19.7 ms(+-11.8 ms)/27.6 ms) 3/3

(100.00%)
4 rc1as-pos0-0.vx.shawcable.net (66.163.77.50) [AS6327] (59.4 ms/62.9 ms(+-36.4 ms)/69.7 ms) 3/3 (100.00%)
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * *^C
gateway ~ # uname -a
Linux gateway 2.6.32-hardened-r9 #2 SMP Sun Jul 11 01:27:37 CDT 2010 x86_64 Dual Core AMD Opteron(tm) Processor

180 AuthenticAMD GNU/Linux
gateway ~ # gentoo linux fueled baby ^_^

In case your tempted to try popping my webserver to earn free lunch...

gateway ~ # paxtest blackhat
PaXtest - Copyright(c) 2003,2004 by Peter Busser <peter@adamantix.org>
Released under the GNU Public Licence version 2 or later

Writing output to paxtest.log
It may take a while for the tests to complete
Test results:
PaXtest - Copyright(c) 2003,2004 by Peter Busser <peter@adamantix.org>
Released under the GNU Public Licence version 2 or later

Mode: blackhat
Linux gateway 2.6.32-hardened-r9 #2 SMP Sun Jul 11 01:27:37 CDT 2010 x86_64 Dual Core AMD Opteron(tm) Processor 180 AuthenticAMD GNU/Linux

Executable anonymous mapping : Killed
Executable bss : Killed
Executable data : Killed
Executable heap : Killed
Executable stack : Killed
Executable anonymous mapping (mprotect) : Killed
Executable bss (mprotect) : Killed
Executable data (mprotect) : Killed
Executable heap (mprotect) : Killed
Executable stack (mprotect) : Killed
Executable shared library bss (mprotect) : Killed
Executable shared library data (mprotect): Killed
Writable text segments : Killed
Anonymous mapping randomisation test : 29 bits (guessed)
Heap randomisation test (ET_EXEC) : 35 bits (guessed)
Heap randomisation test (ET_DYN) : 35 bits (guessed)
Main executable randomisation (ET_EXEC) : 27 bits (guessed)
Main executable randomisation (ET_DYN) : 27 bits (guessed)
Shared library randomisation test : 29 bits (guessed)
Stack randomisation test (SEGMEXEC) : No randomisation
Stack randomisation test (PAGEEXEC) : 35 bits (guessed)
Return to function (strcpy) : *** buffer overflow detected ***: rettofunc1 - terminated
rettofunc1: buffer overflow attack in function <unknown> - terminated
Report to Gentoo Bugzilla Main Page
Killed
Return to function (memcpy) : *** buffer overflow detected ***: rettofunc2 - terminated
rettofunc2: buffer overflow attack in function <unknown> - terminated
Report to Gentoo Bugzilla Main Page
Killed
Return to function (strcpy, RANDEXEC) : *** buffer overflow detected ***: rettofunc1x - terminated
rettofunc1x: buffer overflow attack in function <unknown> - terminated
Report to Gentoo Bugzilla Main Page
Killed
Return to function (memcpy, RANDEXEC) : *** buffer overflow detected ***: rettofunc2x - terminated
rettofunc2x: buffer overflow attack in function <unknown> - terminated
Report to Gentoo Bugzilla Main Page
Killed
Executable shared library bss : Killed
Executable shared library data : Killed